Change Status based on email content

Hey Team,

This feels a bit deep to me… but we have a client that has very specific requirements when onboarding. Is there a way that I can have content of some sort captured by Syncro to change the status of a ticket when it comes in?

I know we can tag the subject with TICKET:____ and that adds the content to the ticket, hoping for similar with something in the body. ideally the plan would be to tag “:Hardware required:” or something in the body of the email, and have that caught by Syncro to change status to our Quote/Purchase status.

if not, that’s fine, but it would be pretty awesome.

Ticket Automations would be the only area you can automate ticket actions within the app. You can parse for the subject but not the body.

worked like a charm!

1 Like