This feels a bit deep to me… but we have a client that has very specific requirements when onboarding. Is there a way that I can have content of some sort captured by Syncro to change the status of a ticket when it comes in?
I know we can tag the subject with TICKET:____ and that adds the content to the ticket, hoping for similar with something in the body. ideally the plan would be to tag “:Hardware required:” or something in the body of the email, and have that caught by Syncro to change status to our Quote/Purchase status.
if not, that’s fine, but it would be pretty awesome.