Anyone else using Google Workspace not having new appointments show up, with or without a ticket? We just noticed this a few minutes ago, reproducible. Syncro and Google status boards are all green.
Same here, but with Microsoft 365.
@aaron17 Are you by chance using a shared calendar and not your own personal calendar?
We were using a shared calendar. This was working up until at least last week, but I’m now learning this may not be officially supported. When I change the integration to use my own personal calendar, it works.
It’s a shame because the shared calendar allowed everyone to see all appointments in Outlook easily, but individual techs would still get invites to their own appointments, which would also show on that tech’s own personal calendar.
Hi @doc - we were not using a shared calendar. Our issue ended up being tied to a Syncro service outage / delay (even though there was no reference to it at the time); they started showing up a few hours after we had put them in.