I’m not sure if this is the correct spot to post this so please let me know.
We use to be able to click on an attachment and it would instantly open that attachment up in a new tab. Now when I click on the attachment it just opens the ticket again in a new tab. The work around for this is just clicking download on the attachment which opens it in the new tab but obviously this feels like a bug. Not sure if this has already been posted or not. I am using google chrome as my web browsers and the other techs are experiencing this issue as well.