We are investigating instances where agent connections are dropping intermittently. This behavior is currently most prevalent during periods of peak agent activity. While these connections typically re-establish themselves very quickly, we recognize this is impacting workflows and alerting.
Impact & Symptoms: Because the agent momentarily loses connection, you may experience:
False “Offline” Alerts: You may receive alerts for devices that are actually online.
Delayed Results: Script results reporting back to the dashboard may be delayed.
Execution Failures: In some cases, script actions may fail to execute if the connection drops at the moment the command is sent.
Recommended Action
Manual Scripts: If a manually triggered script fails to execute, please wait a short period and re-attempt the action.
Scheduled Scripts: No immediate action is required. Scheduled tasks will automatically re-attempt on failure or simply execute during the next scheduled occurrence.
Next Steps: Our engineering team is actively monitoring the load causing these disconnects and working to stabilize connection persistence during peak hours. We will provide updates here as we make progress.
If you’re experiencing or is affected by this issue, please react with a 
.