Resolved issue causing RMM Agent Presence servers to restart

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Hi All - Our team identified an issue causing our RMM Agent Presence servers to restart today, May 26 at 1:12pm PST. This restart may have caused a wave of false offline alerts for certain agents. The issue self resolved quickly and the Presence related servers are up and running normally.

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Not resolved in my instance. All my servers show offline. The workstations appear to be fine.

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Please reach out to support (if you haven’t already) if you are still experiencing any issues.

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I noticed a handful of servers where the agent service was stopped. But only 7 our of 1600 alerted as offline. It would be nice if we could get a text alert when the offline service goes haywire. A few times I got up at 3am because I thought my cloud was going down, get in the car to drive to my datacenter to find that it was just Syncro… I’m getting too old for that, would like that to not happen again.

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You can subscribe to email alerts. https://www.syncrostatus.com/

You should have other remote ways beyond Syncro to verify the status of something. Our datacenter will go throw a KVM on the rack.

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They are all VM’s a KVM will do nothing. Syncrostatus.com has never showed an outage when random machines just decide to show as offline. That and it doesn’t text. That and those raritan ikvm’s are expensive.

We have other remote ways, its called connectwise control, but when 1,000 virtual machines are alerting as offline, that’s not going to do you real well.

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Maybe you have a special setup, but we have physical host they go on and can access, as well as other means such as IPMI.

It does when there’s a bigger scope and this was on there. I don’t know if you’re in the states or not, but if you are, you can use your cell phones email to text address to get text messages. If not, there are other services out there that can ingest and send various notification types.

You can create groups and filter in your SC portal. We used them all the time when we had LT and SC and LT would show agents offline. You said on another post that you use it to verify, so assuming you have done something like this. Beats driving somewhere when you don’t have to. Can easily restart the Syncro services in bulk in SC too.