Hi Syncro Community,
Subject of Issue:
The following file types are not uploading as expected: .xml and .html in several areas of the application including Tickets and Assets.
Description of Issue:
An error has been identified that is causing .xml and .html file types specifically to not upload as expected as attachments to Tickets, Assets (including scripting), Organizations, and Invoices/Estimates.
Affected Objects:
Ticket Attachments
Asset Attachments (including scripting)
Organization Attachments
Invoice/Estimate Attachments
Workaround:
No work around exists for the two impacted file types.
Next Steps:
The issue is under investigation so that it can be fixed.
If you’re experiencing or is affected by this issue, please react with a 