Promote User

[jgoldberg]

In testing we modified a user that had global admin rights by checking the box “Put in a Customer-Specific Security Group.”

We are now trying to flip things back, but receive an error indicating we can’t promote the user back.

Anyone run into this previously?

Thanks,

Josh

[Andy]

That’s a one-way setting. I’d reach out to support and see if they can help you out with that one.

[jgoldberg]

Appreciate the response!

I had reached out to support earlier and received the following instruction (which did work):

Single Customer Permissions

What it Does Create a User account that can only specifically view a single customer’s information. Single Customer Permissions users are billed the same as regular users on your account. What it Doesn't Do Does not support customer 'groups'—you can only have one user assigned to one customer at a time. Does not allow policy editing. Table of Contents Overview Security Groups Reverting a Single Customer User   Overview To get started, head to Admin > Users > A…

See the portion under “Reverting a Single Customer User.”