Promote User

In testing we modified a user that had global admin rights by checking the box “Put in a Customer-Specific Security Group.”

We are now trying to flip things back, but receive an error indicating we can’t promote the user back.

Anyone run into this previously?



That’s a one-way setting. I’d reach out to support and see if they can help you out with that one.

Appreciate the response!

I had reached out to support earlier and received the following instruction (which did work):

See the portion under “Reverting a Single Customer User.”