No support on the 11th Nov 2024?

1

Hi Guys

I just got this message come through to our team :

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## Holiday Operating Hours Notice

We would like to inform you that our office will be closed on Monday, November 11, in observance of Veteran’s Day.

We will resume our regular business hours on Tuesday, November 12, 2024.

Our dedicated team will be happy to assist you. All correspondence will be answered promptly once we return.

Thank you, have a safe and enjoyable holiday!
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We are not based in the States , we work this day ( although we do honour rememberance day and hold a minutes silence to show respect for our hero’s )

However we work and need to support our various clients as this is not a day off in Canada. My question is does this mean in the event of a service outage or other serious issue on the Syncro platform happens we have to wait until the next day to get you to address it ?

I thought Syncro provided support to it’s MSP clients 24/7/365 - without this assurance we cannot assure our clients that we can honor our SLA’s …

Clarity is needed please .

Regards - Paul

2

Hey Paul,

So this is a company holiday for Syncro, so we won’t have support staff present. That said, we have our emergency engineering folks that handle outages and things of that nature on call at all times. So I want to stress while support will not be present, our platform folks will be.

3

Hi Andy

Thanks for Clarification , this make more sense .

Regards - Paul

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