Wow! I’m incredibly thrilled and humbled by the overwhelmingly positive response and feedback we’ve gotten about Syncro Snapshots so far through a variety of channels.
In the short time it’s been in the wild (less than a week) we’ve heard so much from you all about how useful it is. But we’ve also heard that you want and need more to effectively monitor and manage M365 for your customers.
As we’ve analyzed your feedback, a few things have stood out to us:
- The app needs to be Verified through Microsoft
- Some of you are having trouble accessing the tool and are seeing an insufficient permission error even when you have the correct permissions
- The Forwarding Rules report isn’t properly reflecting the rules in some tenants
- The XMM one-sheeter isn’t removable on the Executive report
While we’ve received a ton of enhancement ideas, these appear to be the most common and the most critical, so we’ll be addressing them first.
For those of you getting the Insufficient Permissions error or an error where Snapshot isn’t able to ascertain the permissions, as a temporary workaround you can authorize the Enterprise App manually in Entra ID.
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Log into the Entra ID Admin Center
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From the left nav, select Enterprise Apps
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In the search bar, enter: “Syncro Snapshot by CyberDrain”
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Click on Syncro Snapshot by CyberDrain
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From the left secondary nav, select Permissions
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Click Grant admin consent for <”Tenant Name”>
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Retry Snapshot
Big shout out and a hearty thank you to @michael6 for the detailed information he provided that led to the workaround.
Thank you all for your passion and taking the time to let us know how Snapshot is helping you and how we can make it better!