Mac Syncro and Splashtop RMM

Staff Picks
41

I finally got things working for remote to a mac. Felt so great!

You need to not only do the syncro permissions, but also follow this:
With the tray icon enabled, click, and press and hold option, that will let you click “grant permissions”.
Then, click the option “Grant permissions for Splashtop”
Follow the directions there to open the Splashtop settings and enable all the settings it needs. It is more than the Syncro stuff by itself.

Run into issues, just disable/enable splashtop on the policy side as others have talked about. I even restarted the endpoint or reinstalled the whole thing. But I got two to work! Both intel based, but still.

2 Likes
42

Permissions can’t be scripted by design (Apple).

43

To follow up on what @ben said. Once the Syncro icon appears in the menu bar. Hold Option+Click on the Syncro icon.

InstallSplashtop
InstallSplashtop252×131 45.8 KB

44

Yeah, the key is to make sure you hold option while that menu is open to see the option. Click/hold works too, of course. I got all 3 of my macs to work on this including my M1.

45

Out of curiosity, how does an MDM do the permissions? Syncro has almost become an equivalent to an MDM with these new changes in a raw form.

46

MDM is more for managing profiles, and an RMM is more for managing and monitoring, but there is definitely some overlap. With an MDM you can define permissions for things getting pushed out, for example, though I am not 100% sure if you can define the remote access permissions via an MDM. I know Apple recently changed their stance on that so I am not sure where they currently fall since MDM is outside of our scope.

47

Apple has made it so you cannot push out PPPC controls via MDM for Screen Recording & Microphone with Allow permissions, only Deny.

48

Thanks for confirming. So it’s a manual affair then MDM or not.

49

I got it working on one of my endpoints (running Big Sur) just by being patient.

I have another endpoint running Catalina that keeps saying “the session password is incorrect”. I have tried rebooting, reinstalling, etc.

Nevermind! One more reboot and I’m good to go.

50

Well, I added remote control back into the policy and waited over night. No Splashtop Streamer has reinstalled. Rebooted, and same result.
Not sure how to work on getting the Splashtop Streamer installed on the Mac?

We have about around 20 Macs that we will be wanting to install, so mine is the crash-test dummy until we get it perfected.

51

I found that I had to move the asset into a policy folder that had remote access enabled, install Syncro on the mac, reboot, the Syncro icon appeared in the menu bar, then hit the Grant Permissions for Splashtop button, then finish the permissions for Splashtop. This all happened within a few minutes.

52

@jeff Gotta give it a little time. Maybe a reboot. The splashtop streamer needs to be running with those fresh permissions. The last one I did, I allowed the streamer to restart when prompted. I use SC as my main tool, so I never lost connection though my test subjects are in my office.

53

Agreed that it needs a little time, but not overnight. Don’t forget to go into the policy and hit save to force a policy push if needed. (I assume that is still the way to force update.)

54

I haven’t tested on Mac, but I basically run an installer on Windows without the dcode to reinstall/force install and Syncro uses that right away. Perhaps you can do the same on Mac. Windows has a URL to download from, don’t know what the Mac URL, but they have the SH listed on a page. https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725183-Command-line-parameters-to-silently-install-your-deployable-Splashtop-Streamer

55

Getting issues with the Mac Agent hanging running scripts and also not recognising it has full disk access granted, its the only thing holding up us getting off our old RMM for our mac clients

2 Likes