Has anyone run into an issue with remote access to a Mac? I am trying to access some MacBook Pro with the new M1 chip, and even after I have the Permission set I am still getting and error ( see photo )
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I do not believe the 'Mac" Intel or M1 portion of SplashTop has made it into the Mac agent yet. SyncroMSP recently announced it was coming however.
They were hoping to get it out before end of year, but it does not look like it made it unfortunately.
This has since been resolved. Here is the step-by-step just in case you need a quick reference!
Thanks!
How do I get the Tray Icon to show on a Mac? Trying to âSet Splashtop Permissionsâ
Yeah, I have all the Permissions enabled, but I still get the OPâs message above. I know this is due to a Mac design philosophy, but I wish Syncro could help us resolve it. Having to research how to use remote access when a client needs help doesnât make us look very competent. Yeah, not a Mac expert, but geeâŚ
You need to add permissions for âSplashtop for RMMâ for three different settings on the Mac:
Accessibility
Full Disk Access
Screen Sharing
NOTE: in the Screen Sharing setting, ALSO add Splashtop Streamer to the permissions!! (Not in the KB)