I’m putting this in the Ticketing category but it is broader than this. This applies to all templates in the PSA including data that it pulls from the RMM.
There are a bunch of “TEMPLATE TAGS” at the bottom of the ticket automations page, the invoice templates, and a few other places throughout the Syncro admin. I’m looking for a documentation of all of them. I want to know exactly where they are pulling from and what each of them means, on which pages and templates each of them can be applied, etc.
For example, I’m looking at doing ticket automations currently. What is the difference between the {{ticket_problem}} tag and the {{initial_comment_body}} tag? Are they effectively the same thing? Is there some full documentation list of all of these tags, with descriptions, that says exactly what they are and where they apply? Each tag should have a description, screenshot examples of what field it is pulling from, and any documentation that explains the formatting and every other component of the tag.