July 25th Incident Response

Hello Partners,

On July 25th, our team made an infrastructure upgrade to expand the scope of our CDN coverage in order to improve site performance. However, as a result of this change, some customers began experiencing site issues such as their script editor, or installed app lists not loading correctly. Our team has reversed this change while we investigate the root cause. Moving forwards, when we reimplement this change, we are adding a fallback strategy to prevent any additional impact to customers. If you are still experiencing issues or you have any questions, please contact our support team at support@syncromsp.com.


What is “CDN coverage?”

A content delivery network, like seeding torrents for your peers and the like if you were into that type of stuff…

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