How on earth can you not customize the Dashboard?

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It appears you cannot customize the default dashboard, which I find ludicrous for a tool like this - all I need to be able to do is add widgets etc that link to the already created views. It’s difficult to separate teams if I cannot customize what the team see on the dashboard, and is pretty ineffective for the Service Desk.

Does anyone have any workarounds/solutions to this issue? Or has anyone else faced the same?

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2

Exactly. This is a request I made 2 years ago. It’s nuts that you can’t at least move the already built in sections around to suit your needs better.

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3

Some customization will be possible whenever the dashboard part of the website gets revamped. I was shown mockups over a year ago so I’d assume it’s not too far off but who knows.

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It seems people have already been waiting years for the change - I just thought it would be a quick one as the foundations are already there. Working from ticket views is a real pain; I just need a link to those views in a widget on the dashboard, so the team can be monitored from one screen. The current dashboard is useless.

I suppose we will have to wait, or move.

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There is also https://www.techrodactyl.com.au/syncro-bi/ I don’t know if it will do what you want or not, I haven’t played with it.

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I just use Syncro for RMM so the dashboard for me is pretty useless in its current state!

It would be great to customise it showing -
Pie chart of AV installed
Pie chart of machines with updates
Poe chart of machines that need rebooting

I just can’t understand why this hasn’t been done? Having an option to choose what is shown?

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There are some benefits to dashboards, but I largely find them unnecessary or useless visual fluff or not customizable enough, so Syncro isn’t alone in this. For your examples:

  • Pie chart of AV installed - This should be monitored and alerted for and not needed. Unfortunately Syncro fails at doing that also and even looking at individual devices sometimes its detection fails. For BD I have Monitor - Bitdefender - Pastebin.com
  • Pie chart of machines with updates - This would definitely require customization to be useful, everyone has a different standard of what updates they consider important or manage at all, what about offline/stale machines, etc.
  • Pie chart of machines that need rebooting - Again this should not be needed. With proper scripting if the devices fails to reboot after x time period then it should either be forced or an alert created. Something else Syncro should have built in but doesn’t.
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Thanks, how often do you run your BD script?

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Daily. Pretty rare to get any alerts