We occasionally run into an issue where a client emails us a document that has sensitive information in it that we don’t want to save, so we delete the document from the ticket.
When a file is deleted from a ticket, how is it handled on the back end? Is it deleted immediately, or after a period of time, or is it never deleted from Syncro’s systems?
I’d reach out specifically to support (help@syncromsp.com) for details on how that would be handled on the back end.
Sharing the reply from support for posterity:
I was able to verify that once you delete a file on the ticket this will be deleted on the back end immediately.
There is no delay or schedule on the back end. Once a file is deleted from the system it will be gone forever.