How are deleted files handled?

We occasionally run into an issue where a client emails us a document that has sensitive information in it that we don’t want to save, so we delete the document from the ticket.

When a file is deleted from a ticket, how is it handled on the back end? Is it deleted immediately, or after a period of time, or is it never deleted from Syncro’s systems?

I’d reach out specifically to support ( for details on how that would be handled on the back end.

Sharing the reply from support for posterity:

I was able to verify that once you delete a file on the ticket this will be deleted on the back end immediately.

There is no delay or schedule on the back end. Once a file is deleted from the system it will be gone forever.