Is there an update to Ticket Timers Andy ?
Yes, there is an update. It’s the paragraph after the first set of steps above. Here it is for reference.
You can default to different labor rates for each technician if you want. To set up those defaults, edit your users and select the desired rate in the Default Labor Product dropdown. Then when using ticket timers or manually adding entries, the Rate dropdown will default to the rate defined for the technician performing the action.