Cannot change text for Ticket Resolved Emails!

Hey there,

I want to change the subject for Ticket Resolved Emails.

In Quebec, we can be fined if we send English emails to french speaking businesses… Problem is, 100% of our business is done in french.

In the Template Customization section, it says the following
“Here you are able to select pre-made templates and even edit the raw HTML for 100% control over how your brand is presented via Syncro.”

But there is no way to change the subject to french!

Unfortunately without any control on this, if it cannot be quickly resolved we will be obligated to look at other RMM and PSA solutions that can fully integrate french language.

Any idea?

Unfortunately, the subjects are not editable. This has been a feature request that we’re looking into internally.