Having email forwarded from support@clientcompany.com to support@msp.com. The support@clientcompany.com ends up as a CC address when the ticket comes in from the end user. Any way to have Syncro remove CC addresses automatically? I know it can be done from the ticket, but don’t want to create a ticket creation loop if this is forgotten.
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Don’t forward it to your support email forward it to your Syncro mailbox.
Ahh. Thank you! Forgot about that Syncro address.