10 day overdue reminders

Is there a way you can turn off the 10-day Overdue reminder per customer instead of it being a global parameter? It’s very disheartening when you call a customer and they tell you they’ll mail a check in, then the next day the system sends them out a reminder they are past due, the customer gets offended and rightfully so. Instead of it being a global parameter, it would be nice if the option was on the customer’s settings on their account as to whether you wanted them to get the 10-day reminder. I’ve had some customers get really upset over it, then I have to explain to them it wasn’t me that sent it out, it’s generated by the system.

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I would love this as well! Can you post this in feature requests?