Widespread recurring 502 Bad Gateway errors detected

Announcements
1

Hey folks - Over the past few days we’ve had an outage at the same time every 48 hours which lasts 15-20 minutes, then self-resolves. We have investigated and found the issue is related to how our upstream provider, Heroku, responds to our database usage. We’re working with them to understand the cause of the issue, but are making changes that we feel will mitigate it even without their assistance. We apologize for the inconvenience.

Link to Status Site: https://www.syncrostatus.com/

Let me know if you have any questions,

Ian

3

Will you be happy when you never have to utter this sentence again? :joy:

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5

Hey folks - Wanted to follow up with an update on this. We have implemented changes to our platform today that should prevent the outage from recurring. We will be monitoring the situation regardless of the outcome, but expect it to be an uneventful night.

Let me know if you have any questions,

Ian

1 Like