As we head into the final stretch of the year, we’re rolling out fresh updates designed to make your day-to-day smoother and more efficient.
Roadmap Update
We’ve expanded our roadmap to give you a clearer view of what’s ahead—not just what’s in development, but also what’s in planning and design. 
Take a quick tour to explore the latest updates, including reporting and patching enhancements, deeper Microsoft integrations, and more on the horizon.
Live Now
Archive Asset
Now you can retire devices from active use without losing valuable history. Archiving keeps your system clean and efficient by removing unused devices from billing and operations, while still preserving visibility across tickets, alerts, and reports. This ensures accurate reporting, streamlined compliance audits, and better overall system hygiene—all with the key historical data intact.
Multiple Outbound Email Domains
This feature allows users to send emails from various domains associated with customer organizations in Syncro, increasing brand consistency, enabling personalized communications, and enhancing email deliverability.
ThreatDown Integration
We’re excited to announce a new Marketplace offering through our integration with ThreatDown! Purchase ThreatDown solutions directly through the Syncro Marketplace, provision them instantly for clients, and consolidate charges through our Universal Billing model. This eliminates the need for multiple vendor portals and invoices, helping you reduce administrative overhead and deliver enterprise‑grade security faster.
Ticket Timer Enhancement
Ticket Timer Enhancement now available for locales outside of North America. We have also implemented updates to the Timer Log based on feedback we’ve received since launch.
Coming Soon
Universal Billing: Acronis
Utilize our new Universal Billing integration to accurately bill your customers for their Acronis usage each month on their recurring invoices. Set it once and forget it!
Additional Co-Managed Permissions – Early Access Signup
We’re working to make significant improvements to our platform’s capabilities for co-managed IT support, including expanding the permissions available within Security Groups. Users assigned to a customer-specific Security Group will be able to perform more actions on assets, including:
- installing Windows patches
- rebooting devices
- adding/editing scripts
- running reports
- viewing live screen thumbnails for faster troubleshooting
Community Highlights
In case you missed it! Here’s some resources that might peek your interest:
- Automated Remediation Quick Reference Guide
- Ticket Automation Quick Reference Guide
- Power User Automations: Auto Add Client Specific Troubleshooting Documentation to Tickets
If you have any questions, we’re always here to help! Feel free to spin up a separate topic or comment your questions below.
- Syncro Community Team