Syncro is intended to be a combined RMM and PSA solution for MSPs. We have no plans to offer an RMM only or a PSA only variant.
It doesn’t really matter, at their cost, the RMM is dog cheap. Syncro is an RMM with a very basic and sometimes horrifically broken PSA attached.
The problem is, and Andy just said it above. They don’t want to listen, they don’t want voting. You can have half the users wanting a feature, and if it is too hard for them to develop it, they won’t.
I am done… Just drop them and find something else. This entire thread devolved into a heap of bugs and fixes that need to be done, and it is very clear that they do not care.
They like to claim quality of life improvements, but that doesn’t seem to encompass very long standing bugs and massively long overdue missing features.
You get what you pay for. I just saw what the competition has to offer for an RMM. Syncro is lacking the developers to even catch up at this point.
I would gladly pay double what I pay right now if Syncro would just get a fire under their rear…
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This is correct.
Even with only using the RMM the $ value equation for SyncroMSP still stacks up compared to other RMMs.
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Coming from a software company life, I totally understand Syncro’s view point on this, however where I disagree is that there should still be some form of disclosed roadmap that is crafted after taking into consideration what your customers are gunning for. It’s totally possible to have both models in play. I get that Syncro doesn’t want to chase suggestion on a piecemeal basis, but you could bundle together requests and refine them into releases. I think it’s more about transparency and that we’re feeling understood.
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I have yet to take the plunge into Syncro Billing…
I use WaveApps and their inhouse processing for payment. Its perfect aside from not being integrated to Syncro…
Good move.
Why would you want to wait days or weeks for a reply to a support ticket when you have an issue billing a client.
What I am seeing here is folks trying to use Syncro for more than it was designed for. If you have a team and a business big enough to make CW, HaloPSA and some of the others mentioned as a reasaonable solution for your business then you are NOT the right customer for Syncro.
Stop trying to cheap out on your tool set and then complaining about it not being what you need. If your busiuness has outgrown Syncro - I congratulate you. You’re being successful and should be praised. However, don’t come in here and whine about how the tool doesn’t do what you need it to do so it must suck. No. The tool is not the problem. Stop trying to use a hammer when you need a screwdriver.
Growing increases not just profits but also costs.
I respectfully disagree. Syncro has their hands in quite a few areas because they are trying to be that all in one solution, but while I do like Syncro, it does lack some core functionality in multiple areas, and I think part of that is because they do not have enough dev to focus on all these areas. So something gets released and it’s not quite there, but then it’s on to the next thing, and it’s also not quite there.
If you really read over some of the items in this thread alone, people are asking for some core functionality that you’d expect from any RMM or PSA provider. I’m not seeing outrageous asks for the most part.
Syncro doesn’t suck. Can it do some things better, absolutely. Can other RMMs and other PSAs do things better, also yes, but are there some gotchas that should be in Syncro that aren’t but are in others, another yes. So take that as you will, but man, you can in here sounding pretty angry lol.
If you put PSA in your marketing, some people are going to have different perceptions about if the Syncro PSA lives up to the marketing hype.
The best thing about the Syncro PSA is the worksheets feature.
Halo doesn’t have a similar feature. No other RMM that I can find has a similar feature.
You can do something similar in Halo with custom fields on a bespoke Ticket Tab , but it isn’t as great and as easy to implement as Syncro’s Worksheets feature.
On the RMM side, Syncro’s ability to reference custom fields as variables inside a script is awesome. No other RMM that I can find has this feature.
No platform/system is perfect.
That is where transparency of what the future holds with a platform is key.
I agree, I don’t have an issue with the pricing. I would pay more, if things would improve, for example notification. Actually getting a notification 4 hours after software is installed/uninstalled is crazy and not useful. I have been with Syncro for over 3 years and hate to even consider moving on, but the support response time is killing me. I don’t contact support but once every 3 to 4 months, maybe and not getting a response for 4 to 6 days (even 3 days) is not acceptable. @Andy Syncro is pretty good, but if you can adjust the agent checkin (or whatever controls the notifications) times so they are somewhat accurate in time frame and get support response time down to 24 hours or so, I would pay a little more. Atera gives instant support by chat and Pulseway responses within 12 hours and this is from personal experience. I hope to see Syncro to continue to grow!
I would respectfully disagree as well. We used every PSA and RMM on the market. Syncro is the one and ONLY truly unified PSA and RMM. We aren’t “cheaping out”, I am under the personal and professional opinion that charging an RMM per endpoint to be a dated billing model. I prefer per-tech billing.
However, yes the PSA has hit a massive brick wall for us as a company, but that’s not us being cheap, that’s Syncro not having a large enough or disciplined enough software development department. Yes, I can say that, we have a software company as well. It’s software for lawyers and CPAs. They can’t have downtime, otherwise they sue you. I hire a ton of developers from the Czech Republic, Poland and Canada. With the main Software Architects in Texas, Florida and California. We probably make 1/10th the revenue of Syncro with twice the number of developers. And with AI coding, the developers just get faster and with less security bugs. We can literally have AI pentest and bugcheck the software, for what maybe a couple quad GPU servers for less than a SA’s yearly salary. There is literally no excuse.
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I know this is a little old, but actually, quite a few do this. NinjaOne, Pulseway, DattoRMM (and since those last 2 are both Kaseya owned, I’d imagine their VSA also can, since Pulseway is almost a clone of it anyway). I’ve used and/or currently use all those platforms and rely heavily on calling custom fields as variables in the scripting. Each platform’s mechanics are a bit different, but they can definitely all do it.
Interesting, I talked to the Reps and had a Zoom session with the Reps to see their platform at NinjaOne, Pulseway and Kaseya VSA and when I asked about custom fields being accessed by scripts, the Reps kind of went blank. Maybe the Reps didn’t know their product.
Mannnn…sales people…I tell you. That’s…annoying lol. They should know their product lol.