This is exactly what we have done over the last couple of months.
We have always used RangerMSP. Considered the PSA in SyncroMSP, but while trying to use it we found it wasn’t an improvement and in some ways a step backwards.
So we are with HaloPSA for ticketing and CRM. It is incredible. IMO All these RMMs that are trying to have a PSA will never catchup in functionality.
I raised this as an FR in June 2022. IMO Safe to say, SyncroMSP are not interested in fixing this.
Executive Summary Report - Operating System Breakdown - Feature Requests - Syncro Support Community (syncromsp.com)