Hey folks - I wanted to give you an update on what we’re working on, why, and what you can expect in Q4 2022. We recently shared that our platform now supports over 4,000 MSPs ! With this continued increase in demand, we’re working hard to ensure that the platform is reliable and working hard for you…

What do you mean when you say “upgrade the machine to include Webroot?” You mean you have Webroot integrated with Syncro, and you enable it on the policy, and then it never installs? If what I said here is accurate ^, then I’d definitely reach out to support if you haven’t already. We have not seen…

If its the one base in the forum already… its a pretty common issue that has been around for a while that has been reported on a few times already.

What happened to the priorities for Q3?

In Q3 we completed the first major milestone of our Heroku to AWS migration. We also released a bunch of smaller QOL feature improvements: Report Builder List Blocks now support 100, 250, and 500 records Added ability to add time on behalf of another technician Added customer names to ticket comme…

@ian.alexander Venture is out today. Is macOS Ventura supported? Thanks

When it comes to increasing trust Syncro needs a central audit of what it did, and what was done in the platform. Or at least a byo external log target. When I run a script against 1000 assets to monitor something the only way to know what happened is to go to each asset, and look at the script hi…

Make a feature request if there isnt one. I would back you up on having another log/view on all, selected devices, or a master log on all scripts to look through.

[image] ian.alexander: We’re simultaneously investigating a complete replacement of the system, just in case. In the event that a replacement of the current system was determined to be necessary, what would the timeframe be?

I have a question about the HTML implementation. How does that work with the screenshots that are sent via the agent? I just noticed that a customer submitted a ticket with the screenshot and there’s no reference in the communication section, good thing I responded without noticing it first :wink:

Syncro’s Priorities for Q4

Announcements & Updates

ian.alexander October 24, 2022, 8:55pm 20

Update has been posted here, but short answer is yes.

Topic		Replies	Views
February 2023 Product Update from Syncro’s new CTO Announcements & Updates	18	2809	March 2, 2023
Syncro's Priorities for Q2 2023 Announcements & Updates	53	5058	June 29, 2023
Syncro Platform Investments Announcements & Updates	12	1225	July 12, 2022
New Syncro Team Plan: Sign Up for Early Access! Announcements & Updates	76	4848	November 9, 2023
Update on Priorities for Q4 Announcements & Updates	12	1827	March 23, 2023

Syncro’s Priorities for Q4

Related topics