I would like…actually no, I demand some further comments from Syncro upper management on the state of Syncro.
I’ll be honest, I’m just about to jump ship, my MSP is growing and I need to put more staff on but Syncro just isn’t mature enough to handle it. The only reason I’ve stayed so long is the convenience of PSA/RMM in one. Syncro system is its current state is just not fit for a growing modern MSP. It’s just Repairshopr with a few extra features. I wrote a 10 page long post a few days ago, detailed the flaws in each area of Syncro as I see them, especially since I’ve been trying to automate everything.
Then I found this 2 year old post, which pretty much summed up how I feel in 2022: https://www.ninjaone.com/customer-stories/blue-collar-computing/
I ended up not hitting Post because history has told me it will do nothing and the silence will just continue.
The very worst part of Syncro is the Contracts system, the way it ties to Recurring Invoices and Payment Gateways, literally the most important part of an MSP business, managing MRR and GETTING PAID.
The second worst thing happens to be the second most important thing to an MSP owner. I can’t make a single useful report for a QBR/TBR or get proper metrics on my client value without a ton of manipulation from outside sources in outside tools…
The third thing that is super important for an MSP owner is having a strategic plan. As Syncro is the core platform and it doesn’t have anything even relating to a development roadmap or feature request management, how can we strategically plan the future of our business?
So as the owner of an MSP and the person paying for this system, if I can’t get what I NEED out of it, then it’s basically useless (and I haven’t even mentioned the workflow issues)…
No matter how much other good stuff sits inside Syncro, the tools the person paying for the system needs most are either complete garbage or don’t exist at all.
That’s 3 strikes, you’re out…
Seriously, someone that has a clue about running an MSP needs to get on top of this, or Syncro is going nowhere but to the bottom. I’m glad I did write this in the end because it’s made the decison for me.