MSP Tools Used by Bad Actors

[mgiordano]

Well this sucks.

Hacked corporate email accounts used to send MSP remote access tool

They specifically talk about Syncro being used more than once in attacks.

[Jimmie]

Any legit tool can be used for nefarious purposes. The purpose of this post was to say that they are increasing security measures due to the increase in activity.

[mgiordano]

I’m aware of both of those things. It doesn’t change my post. It does suck lol.

[ian.alexander]

Just an update: We’ve posted an official post on our blog about this Syncro's Official Response to Recent MuddyWater News

Let me know if you have any questions,

Ian

[mgiordano]

Awesome. I was hoping that Syncro would comment and official responses to things like this are important IMO.

[DBlue]

Hello @ian.alexander

@ian.alexander

We often post information if there’s an incident/outage here, and if the site is down SSO to the forums won’t work - so you wouldn’t be able to read the announcement.

All threads/topics are publicly accessible. Not only the Announcements section.

If the site/Syncro is down, send an sms.
This is what Azure does.
This is what my electricity company does.
This is what my ISP does.
For a MSP, a RMM is as important as the above three.

[Jimmie]

@DBlue

If the site/Syncro is down, send an sms.

https://www.syncrostatus.com/ Subscribe here for email notifications

[Andy]

As Jimmie mentioned, if you want to track status updates you can simply subscribe to our status site.

[anon83914637]

This is one of the many reasons why I was pushing for disabling publish viewing of edit post:) just incase someone added information they didnt want to share by mistake. Glad it was fix though.

[DBlue]

Thanks for the suggestion. I’ve done that now.
Though it is email notification only.
The utilities that consider themselves to be essential have SMS notifications.
I have raised a feature request.
SMS notification option for status page - Feature Requests - Syncro Support Community (syncromsp.com)

[Jimmie]

Put in your carrier’s email to SMS address for the subscription.

[DBlue]

@jimmie, I don’t think any mobile carriers in Australia have those features.
We would need to sign up to a paid service. Which of course is an option…

However SyncroMSP already has SMS notifications baked into the platform.
Notification Center Overview - Knowledge Base / Admin and Settings - Syncro Support Community (syncromsp.com)

Therefore to me it doesn’t seem a stretch to request/expect/hope for SMS notifications from the status page.