Syncro is committed to compliance with the General Data Protection Regulation (“GDPR”) and providing our clients with tools to help them comply.
This page is about how Syncro is compliant in our relationship with you (our users). If you are looking for information on how we help you be compliant with respect to your customers, please visit this page: GDPR - Your Business and Your Customers
If we process the personal data of data subjects located in the European Union (“EU”) in connection with providing our services to you, we process such EU personal data pursuant to our Data Processing Terms.
Enabling GDPR Functionality
Please note that certain GDPR features must be enabled in order to be seen and used within Syncro. To enable, please go to Admin > GDPR Center and check-mark the box “Enable GDPR Functionality,” then click Save.
Specific and Unbundled Consent
We are careful to respect your desire to be marketed to or not. If you feel you are receiving marketing communication that you did not consent to, please contact us so we can address it immediately by emailing help@syncromsp.com.
Data Portability
We make it easy to download a portable copy of your data. Just email us at help@syncromsp.com and we'll send you a copy electronically.
Right to Erasure
We accommodate your right to erasure via a support ticket. Please contact us at help@syncromsp.com to submit a request.
Subprocessors and Subcontractors
What is a Subprocessor? A subprocessor is a third party data processor engaged by Syncro, who has or potentially will have access to or process service data (which may contain personal data). Syncro engages different types of subprocessors to perform various functions as explained below. Syncro refers to third parties that do not have access to or process service data but who are otherwise used to provide the Services as “subcontractors” and not subprocessors.
Subprocessors
| Name | Function | More Info |
| 200 OK, LLC | Analytics | Privacy Shield |
| Amazon Web Services, Inc. | Cloud Service Provider | Privacy Shield |
| Domo, Inc. | Analytics | Privacy Shield |
| Drift.com, Inc. | Chat Support | Privacy Shield |
| Google Cloud Platform | Cloud Service Provider | Privacy Shield |
| Mixpanel | Analytics | Privacy Shield |
| Outreach.io | CRM | Privacy Shield |
| Pendo.io, Inc. | User Engagement | Privacy Shield |
| Recurly, Inc. | Payment Processing | Privacy Shield |
| Referral Rock Inc. | Referral Program | Privacy Shield |
| Salesforce, Inc. | Cloud Service Provider, CRM | Privacy Shield |
| SendGrid | Privacy Shield | |
| Talkdesk, Inc. | Support | Privacy Shield |
| Twilio, Inc. | SMS Communication | Privacy Shield |
| Zapier, Inc | Integrations | GDPR Compliance |
| Zendesk, Inc | Support | Privacy Shield |