Webroot Integration

This MAV product gives you the awesome power of Webroot at your fingertips for an amazing price.

Webroot is $1 per endpoint.

What the integration does

  • Lets you create a new Webroot account to use with Syncro.
  • Lets you migrate your existing account to be managed by Syncro.
  • Access Webroot's Security Awareness Training.

Table of Contents

Create a new Webroot account
Apply Webroot to a Policy
Migrate (transfer) an existing Webroot account
Billing
DNS Protection
Webroot Security Awareness Training
FAQ

 

Create a New Webroot Account

If you have already have a Webroot account, see how to migrate an existing account.

  1. Navigate to More > Admin > App Center.
  2. Find and click the Webroot app card.
  3. Fill in all the data.
  4. Make sure to capitalize the state/province letters or else it will not work.
  5. After you fill out the form, click Create new Webroot Account.
  6. An email from Webroot will be sent to the email that was used when signing up on the app card. You should receive the email shortly (at most 10 minutes). Follow the instructions in the email to sign in to your new Webroot account (SecureAnywhere).
  7. When prompted to select which kind of organization, under Managed Service Provider, click Select.
  8. Return to Syncro and click I have signed into my new Webroot Account to continue the configuration.
  9. Next, click Grant SyncroMSP Access to my Webroot Account to do that.
  10. This will send you an email from Webroot asking you to confirm our request to become an API admin on your Webroot account. Follow the link in the email to confirm access.
  11. After confirming access, return to the Syncro app card and click Verify Syncro has access to my Webroot Account. Or, if you did not receive the email, click the Retry button at the bottom.
  12. Webroot is now available to use. Click the Policies link to add Webroot to them.

 

Apply Webroot to a Policy

  1. Head to the Policies page.
  2. Click a policy you wish to enable Webroot on.
  3. In the left navigation, click Antivirus.
  4. If you do not see the Webroot module, click Select > Webroot.
  5. If you have migrated from another account, you will see the below section. You can either leave the first dropdown (A) set to Syncro Managed, or change it to Webroot Managed.
  6. If this was a Syncro provisioned account, you should see the below section instead.
  7. In either case, in the Webroot Policy (Global Only) dropdown (B), select the desired policy.
  8. Click Sync Webroot Policies (C).
  9. In the upper right, click Save Policy and Webroot will now be applied to all assets on your policy.

 

Migrate (transfer) an existing Webroot account

If you already have an existing Webroot account, you can migrate the account to be managed by Syncro.

Note: Webroot refers to this process as "transferring." We call it migrating. 

  1. Navigate to More > Admin > App Center.
  2. Find and click the Webroot app card.
  3. Click the here link to be taken to the migration wizard.
  4. Click Continue to start the migration.
  5. Next, you will need to get enter your Parent GSM Console Key and then click Continue (this can be found by navigating to your Webroot console, then heading to Settings - Account information - Parent keycode):

  6. Webroot requires some customer information in order to take over your account from your current provider and process billing. Please use the Webroot GSM Admin email from your account. All Webroot related emails will continue to go to this email address. Once all the information has been entered, click Continue.
  7. Webroot requires some manual work to perform an account migration. They need your express written consent that you wish to migrate your account to be managed by Syncro, which we will pass along on your behalf. To begin we will need you to send an email to us at webroot-migrations@syncromsp.com.

    It is important to use the GSM Admin Email and not a user email if there are multiple emails. Also include your Name, Company Name, and Keycode which are associated with the account as well.

    Once we receive this email, we will send it over to Webroot. Webroot will verify your account credentials (email, keycode, and name) are an existing Webroot account. If so they will transfer your account at the end of your current billing period.

    Depending on your current Webroot account setup, your current billing period could end at the end of the month or as much as a year from now.

    Please Note: If your Webroot billing period does not end within 90 days from the migration request, you will need to wait and re-request once you are within 90 days of the billing period. If this is the case with your Webroot account, we will notify you and tell you when you can make the migration request again.

    Now, if the billing period does end within 90 days of your migration request, Webroot will migrate your account on the date your billing period ends.

    The migration will be paused until your migration time seen on this page has occurred. Once that date has passed and your account has been migrated to us, you can continue with the migration wizard onto step 5.

  8. Next, Syncro needs to request admin access to your Webroot account. This will allow us to access your Webroot data via API. Hit 'Continue' to have Webroot send you an email to confirm this request.
  9. You should now have received a confirmation email from Webroot to approve SyncroMSP as an API admin on your account. Once you have this approved, click Continue.
  10. Next, we want to make sure that the Syncro agent is installed on all the computers that are listed in Webroot to ensure the migration runs smoothly. If the agent is not installed on any devices, you can leave this step to install and come back.
    If there are any missing agents or this step is skipped, you may end up with some devices in Webroot that Syncro does not manage until the mapping is fixed later on.
  11. Now we have collected all of your Webroot Sites. If there are any Sites missing, click the Resync Webroot Sites button. You are also given the option to change the Syncro customer that was mapped or select a group of sites to create new Syncro customers.

    Click Continue to move on to the next step.
  12. Next, we will handle any discrepancies between Assets, Webroot Endpoints, Webroot Sites, and Syncro Customers.

    It is possible that a Webroot endpoint is on a different Webroot site than the Syncro customer. In this case, for any mismatched asset we can perform the following actions:
          1. Move the asset to the Syncro customer that the Webroot endpoint it is mapped to
          2. Move Webroot endpoint to Webroot Site that the Syncro customer is mapped to
          3. Create a new Webroot site on the Syncro customer and move the Webroot endpoint to
    You can modify assets with the above options here:

    Or you can modify assets individually here:

    Note: Options will be available given the current state of the asset. So, some assets could have options 1 and 3 available while others have 1 or 2.
    Once all assets have been modified, click Continue to move on to the next step.
  13. The next step in the integration is to set up your Syncro policies with Webroot. Syncro Policies can interact with Webroot by being Syncro Managed or Webroot Managed.

    Syncro Managed
    A Syncro Managed policy enforces the Webroot policy to a Syncro policy on all connected assets. It also enforces the Webroot Site to the connected Syncro customer on all connected assets.
    If Webroot is already installed on the asset but is not managed by Syncro, we will re-install Webroot to ensure we are managing it.
    If the asset is moved to a Syncro policy without Webroot, Syncro will uninstall Webroot.
    If the asset is deleted in Syncro, Webroot will be uninstalled.

    Webroot Managed
    If Webroot is already installed on the asset, Syncro will not do anything. If Webroot is not installed on the asset, Syncro will install Webroot using the Webroot policy on the Syncro Policy.
    For new assets, Syncro will use the Webroot site that is connected to the Syncro customer. We do not enforce it though, so this could be changed in Webroot.
    If the asset is moved to a Syncro policy without Webroot, Syncro will uninstall Webroot.
    If the asset is deleted in Syncro, Webroot will be uninstalled.


    Once the policies have been set up, confirm your policies to continue:
  14. The final step is to confirm your Webroot settings in order for the integration to go live. Nothing will go live on your assets or policies until you click the Finish Wizard and Enable Webroot on Policies button below:

 

Billing

  • You can review your MAV billing and license usage anytime using our Managed Antivirus Usage Report by heading to More > Admin > Reports > RMM - Managed Anti-Virus Summary.
  • The Syncro billing system will send an automated email five days prior to your subscription renewal with your anticipated MAV charges.
  • Webroot asks that all billing or tech support questions/concerns be directed to them at 1-866-254-8400.

 

DNS Protection

You can enable DNS Protection in the SecureAnywhere portal. The cost is an $1 per endpoint. Syncro will bill you for it. So if you get their antivirus protection as well, that is a total of $2 per endpoint.

 

Webroot Security Awareness Training

Whether you’ve got a cybersecurity expert in-house or not, providing added value to your clients is what you do.  Are you capitalizing on Cybersecurity sell-through? You can access Webroot's Security Awareness Training (SAT) right from the Webroot app card—just click the Cyber Security Awareness Training button on the right. It is a proven educational approach for improving risky user and employee IT behaviors that can lead to security compromises. By participating, users and employees learn to avoid phishing and other types of social engineering cyberattacks, spot potential malware behaviors, report possible security threats, follow company IT policies and best practices, and adhere to any applicable data privacy and compliance regulations (GDPR, PCI DSS, HIPAA, etc.).

In addition to over 120 courses, Webroot offers 200+ phishing templates adapted from real-world attacks which can be targeted and scheduled realistically to let you test and measure user and employee vulnerability to the leading cause of data breaches: email-based phishing. Our built-in editor lets you modify or create email and landing pages using dynamic variables so you can customize phishing simulations that match your business context to challenge even the savviest users.

Increase your MRR and customer awareness of Cybersecurity best practices by reselling Webroot Security Awareness Training, powered by Syncro.
 

Do I need to sign up for Webroot MAV in order to offer my customers SAT?

No, these are separate Webroot products, however, they share the same account type and portal. During signup, you will be taken to a free trial page where you can access the training risk-free for 30 days.

You can use Webroot Security Awareness Training while using any other Managed Antivirus solution.
 

Do I need to migrate from my existing Antivirus platform in order to offer Webroot Security Awareness Training?

No, the Webroot Security Awareness Training offering is a standalone solution that can be resold to your customers without having to migrate from another antivirus provider.

You can continue to use any other Managed Antivirus solution in conjunction with Webroot Security Awareness Training.

 

How to sign up for Security Awareness Training (SAT)

If you plan to use Webroot's AV products, go ahead and first sign up for Webroot as listed at the start of this article. This is optional and not required to use SAT.

  1. On the Webroot app card, on the right, click the Cyber Security Awareness Training button.

     
  2. This will open a page on Webroot's site and scroll down to the section below. Click Request a Trial.

     
  3. On the right, as it says, if you already have a Webroot account, click log in now.
  4. Otherwise, fill in the form and click Submit.

FAQ

Why is my Webroot install still 'Pending'?

Have you cleared off the system of competitor AVs and previous installations of Webroot? This can and will prevent Webroot from installing. If there are residual files or registry keys left over from an improper install this can also be a cause. The AV may offer an uninstall cleanup tool on their website.

Have you allowed time for a sync? Please allow for a couple of hours for our sync that manages Webroot. If you are still waiting, please contact support.

 

I just migrated to Syncro, but my Webroot sites are expired!

This happens on the backend of Webroot. Please let us know and we can request Webroot push a resync. You can request this from Webroot on your end as well.

 

How often does the system check for devices that need Webroot installed?

The system will check every 15 minutes.

 

How do I remove WebRoot agents?

To remove the Syncro deployed WebRoot agents simply remove Webroot for the assigned Policy. To ensure your licenses are deactivated and won't incur further charges make sure those assets are also removed from SecureAnywhere. You can find current Webroot assets here: https://usage.webroot.com/login.