Log in to your client's devices using your TeamViewer account. It installs TeamViewer on devices automatically
Table of Contents
Overview
Configuring TeamViewer in Policies
Accessing TeamViewer
Overview
To get started head over to the App Center and look for the TeamViewer App Card.
Please NOTE: The TeamViewer integration is only compatible with the TeamViewer Corporate tier
Admin > App Center > Team Viewer
In the TeamViewer Settings page you will need to provide your TeamViewer Host.msi file.
If you need assistance setting up a Host File, check out the TeamViewer help article for more info:
TeamViewer Host setup
Next enter your TeamViewer Configuration ID and Configuration API Token in the bottom 2 fields.
If you have trouble finding these fields, this article from TeamViewer covers where they are located: Deploy TeamViewer Host MSI Package with Assignment Tool
Save your settings and that's it for here.
Configuring TeamViewer in Policies
Head to the Policies Tab and select the policy that you want TeamViewer included on. Now that you have the TeamViewer integration activated, if you scroll down the page you will see a TeamViewer section called "BRING YOUR OWN TEAMVIEWER." You will want to check the box and hit Save.
Once you do this, the system will begin to scan the Assets that are associated with the Policy. It will check to see if TeamViewer is installed on the device.
-If TeamViewer is installed on the Asset, it will grab the TeamViewer ID and upload it.
-If TeamViewer is not installed, it will install it and upload the TeamViewer ID to the Asset information.
NOTE: The time it can take for this to sync up will vary and of course whether or not the Asset is online.
Once the Asset is synced, head over to the Assets & RMM tab. You will see "TeamViewer ID: {number}" in the Properties field. There is also a specific column you can activate on this screen by clicking "Customize"
Accessing TeamViewer
Click the Quick Access on the Asset/Device page or anywhere the Asset is present and click TeamViewer!
