Syncro Asset Details

Knowledge Base Assets & RMM
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Table of Contents

Overview

Syncro Assets have a lot easily accessible options available straight out of the ocean. After clicking on a device's name (whether on the Assets & RMM page or elsewhere), you will be taken to the Asset Details page. The screen will look different for User Created Devices and Syncro Devices.

User Created Device details

For User Created Devices, you can view basic information about it and edit it. If it is an SNMP device, you can also monitor it. Below is an example of the latter for a printer.

  1. Edit the asset — Allows you to rename the asset, among other things.
  2. Actions menu.
    • New Ticket — Creates a ticket assigned to the correct customer with the asset attached.
    • Export Activity to CSV — Immediately generates a CSV spreadsheet with the device's activity.
    • Merge the asset into another asset (see the example in Syncro Devices below).
    • Delete the asset.
  3. View/print a PDF device ID barcode label.
  4. Device property tabs (they only show for SNMP assets) — each linked to detailed descriptions.
  5. Info for currently selected property tab.
  6. Monitored Object Identifiers (only shows for SNMP assets) — Shows each OID being monitored for the network device.

 

Syncro Device details

You can do much more with Syncro Devices, such as edit the device, view monitoring and antivirus updates, and even run scripts through the section tabs.

  1. Current device status — When offline, you can wake on LAN.
  2. Remotely access the device using Splashtop.
  3. Access Backgrounding Tools.
  4. Edit the asset — Allows you to rename the asset, among other things.
  5. Actions menu.
    • New Ticket — Creates a ticket assigned to the correct customer with the asset attached.
    • Chat — Initiate a Syncro Chat on the asset.
    • Broadcast Message — Display a message on the device.
    • Reboot — Send a command to the agent to reboot the device.
    • Maintenance — Put the asset into Maintenance Mode.
    • Export Activity to CSV — Immediately generates a spreadsheet of the device's activity.
    • Merge the asset into another asset.

      1. Click Details to see what will and won't be copied.
      2. Click the Destination asset dropdown to select which asset to merge this one into.
      3. When ready, click Merge Assets.
    • Sync Asset Data — Immediately initiates a full asset sync. We sync different subsets of data from assets on three intervals—once every 15 minutes, 2 hours, and 6 hours. This action triggers the full 6-hour sync out of cycle so that any updates are immediately reflected in your Syncro instance once the sync completes. When performing this action you'll will see the following message: “A full asset sync has been queued. Please allow up to ten minutes for the sync to finish updating.” You will need to refresh the screen once the sync finishes to see any updates.
    • Delete the asset.
  6. View/print a PDF device ID barcode label.
  7. Device property tabs — each linked to detailed descriptions.
  8. Info for currently selected property tab

Let's take a look at all the device property tabs, along with a couple of other features.

 

Overview tab

When you open up a Syncro Device by clicking on it, you will open up to the Overview tab with a bunch of information about that device. It will look something like this:

Let's break down each section block to go into even more detail.

Owner Information

This is customer information for the device.

  • Click View or the customer's name to open up the customer details page for more information on this customer.
  • When the cursor is in this section, you can click the magnifying glass icon.

    This will open a Quickview modal of the customer's info where you can create new tickets, invoices, and more, edit the customer, print labels, see various details and access recently created items.
  • Click Customer Online Profile to view this customer's customer portal.
  • Click Customer Documentation Page to view this customer's Wiki page (or to a blank Wiki page so you can create one).

Asset Information

This is the device's details and information that is automatically filled out for you once you install the Syncro Agent on the device. To see much more info, click the System Info tab above.

Custom Fields

Shows any custom fields attached to the customer and their values.

Notes

This is a handy field to leave notes on the device. You can click directly on the note field to open a text field to save any notes you like for the device. Make sure to click Save once you have finished.

Notes

Attachments

Click New to upload documents to the asset page. Click any attachments to view them. Click the three dots by an attachment to download it, make it public on the customer portal, or delete it.

Overview

This section gives a you a quick and easy way to see what is happening on the device. You can view the Effective Policy of the device, along with status updates on monitoring, antivirus, and scripts.

Recent Activity

Recent Activity displays information based on the device's most recent syncs, like monitoring, antivirus, and scripts.

Recent Activity

Ticket Log

Here, you can view all tickets involved with this asset. You can also click on the ticket number to open up the ticket.

Ticket Log

 

System Info tab

This displays a whole host of information about the device. It was formerly accessed in the Overview tab, Asset Information section > View All button, but now contains much more information.

Click any link in the left menu to jump to that section on the right, or just scroll to it.

 

Monitoring tab

This will show you an in depth look into your monitoring activity, along with your trigger statuses and Windows and software updates.

  1. Click the down arrow to view alert details.
  2. Click a link to edit the Windows or software update policy.
  3. Click the name to view the RMM alert.
  4. Write a ticket with this asset attached.

Triggers

Triggers are the conditions that the Syncro Agent checks on the device. Triggers are updated after live as long as the device is online. If a trigger is activated, the green light will turn red, and notify you in "Monitoring Activity".

Here is the list of triggers and their conditions:

Recent Blue Screen – Checks for any BSOD occurrences.

AntiVirus Installed – Checks Security Center for an installed Antivirus software.

HDD Fragmentation – Checks WMI DefragAnalysis to see if a defragmentation is needed.

Firewall Enabled – Checks Windows Firewall state and report if it is disabled.

Application Crashes – Checks for application crash logs.

HD SMART Failure – Runs a standard SMART test on the system drive.

Device Manager Issues – Checks for any installed devices with any status other than “This device is working properly.”

Low Hard Drive Space – Checks for “low storage” space (defaults to less than 15% free space) on the system drive. You can configure the threshold on a policy, and override it on a per device basis.

Agent Online Monitor

Agent Offline – Alerts you if a device has been offline for X minutes, and alerts you every Y minutes it stays offline. X and Y are configured on a per policy basis.

RMM Alerts

The number of alerts listed is reflected in the number on the Monitoring tab at the top.

Monitoring Activity

This section shows a history of this asset's activity. Note how the first alert in the screenshot is also displayed in the Triggers section.

 

Antivirus tab

The Antivirus tab shows the current live status of the device's AV, along with up to date scan log information.

  1. Run a full or quick AV scan.
  2. AV status.
  3. Green circles indicates feature status.
  4. AV version and license numbers.
  5. AV scan logs—click View to see results of a scan.

 

Scripts tab

The Scripts tab will let you monitor and manage your scripts for the device. You can create a new script, add a new script to the queue, and view past/pending scripts.

What you can do:

  1. Create a new script.
  2. View all available scripts in a new window.
  3. Select a favorited script to add to the queue.
  4. Add a script to the queue to run now or later.
  5. Delete a scheduled script from the queue.
  6. Click the three dots to view the script results (Script Output) or open the Run Script dialog to Rerun the Script.

Run a script now or later

To run a script on the asset,

  1. Click Add to Queue. This will bring up a page to schedule your next script.
  2. Optionally select a Category to narrow down the script selection.
  3. Select the Script to run.
  4. Select whether to run the script once or repeatedly.
  5. When to run: Select Run Now or Scheduled, then select the date and time if the latter.
  6. You should generally leave Skip Offline Assets unchecked unless you don't want this script to run if this device is offline.
  7. Click Run.

The script will either run immediately, or get added to the queue to run later.

 

System Checks tab

Click the System Checks tab to create System Checks that constantly ping remote hosts. This is a legacy feature and we encourage you to enable SNMP on assets instead.

It will look something like this:

System Checks tab

To add a new system check,

  1. Click Add Check. This will bring up the Add Check screen.
  2. Select the Type: Ping or WebServer (see note below).
  3. Enter a Name (a label for the check).
  4. Enter the Remote host web address (you can leave off "https://") or IP address.
  5. Check Every — How often you want to ping the host in minutes, hours or days.
  6. Notification After — How soon to notify you in seconds after a ping repeatedly fails.
  7. Enter how many seconds to Re-Arm After notifying you of a failed ping to notify you again. That is, how soon to start notifying you again of failed pings.
  8. Click Save Check.

If the host cannot be reached and fails the test, you will get an RMM alert that you can configure in the Notification Center.

Webserver vs Ping

Many servers or networks will have ICMP disabled so you cannot ping them. If you want to monitor the status of a webserver in that case, you would want to do a web server check with an HTTP request.

Another example would be maybe you want to make sure a NAS on your network is running - but when it crashes, the web interface breaks, but it still responds to pings. Then a webserver check would be a better fit.

You could also be monitoring a custom service using HTTP. For example, a custom URL that triggers other checks, etc. If you don't have a specific need for HTTP, just use ping.

System Check Alerts

When a System Check alert fires, the Trigger Category will be defined as "system_check_trigger". This can be used in our Automated Remediation module to catch and remediate these alerts.

Installed Apps tab

When the Agent syncs you will see a list of all the installed apps on the computer. We include Name, Vendor, Version and Install Date.

Windows Patches tab

Check out our full KB on Windows Patch Management.

Wake On LAN

Allows you to wake up assets that are asleep or powered off entirely through Wake On LAN (WOL).

IMPORTANT - In order for WOL to work on an asset, it needs to meet the following criteria:

  • The WOL needs to be enabled in the BIOS. Refer to the motherboard manufacturer's documentation for a how-to (some boards require more than one setting).
  • WOL must be enabled in Windows in the NIC's (Network Interface Controller) device properties.
  • Another asset must be online on the same IP scheme as the offline asset.

To trigger the wake command, head to any offline asset's details page and select the dropdown option next to the offline badge:

This will send the wake on LAN signal to an asset on the same network as your offline asset.

The wake on LAN trigger will also be logged in the recent activity on the asset:

WOL Security Permissions

You can use Security Groups to enable or disable technicians from having the ability to Wake devices on LAN. Head to More > Admin > Syncro Administration - Security Groups, then click Edit by a group to add/remove permission:

 

Maintenance Mode

You will not be notified of alerts for this device while in Maintenance Mode. Best used if you are about to perform work that could trigger various alerts like offline alerts for example.

To activate this, in the upper right, click Actions > Maintenance, then select how long to Mute for (anywhere from 5 min - 7 days) and click Begin Maintenance.

 

Rename the Asset

To rename the asset, in the upper right, click Edit.

If it is a User Created Device, change the Asset Name and click Save Changes.

For Syncro Devices, asset names default to the host name. If the asset's host name changes on the machine itself, the asset name in Syncro will automatically change.

To override this, check the Use a friendly asset name box, then change the Asset Name and click Save Changes.

You can revert back to using the host name at any time by unchecking Use a friendly asset name.

 

Errors When Saving

Sometimes when you edit an asset and click Save Changes, it will take you right back the initial asset editing screen. This is because there are errors, and you will see a message near the top indicating what those errors are.

Fix whatever the errors are and click Save Changes again.

 

Keywords: Device, Devices, Asset, Workstations, Servers, Computers