RMM Alerts (RAM usage)

1

Hi! I have some trouble understanding the RMM Alers for RAM usage.

I got multiple assets with 16GB of RAM, and they are reporting that they been using more then 90% for over 10 minutes. The problem is I can’t see what process that is using all the RAM.

When checking out the “details” about the alert I get this:

Alert when RAM usage is over 90% for 10 minutes

Current RAM Usage: 14122 Mb

Top consumers:
589 MB | ID: 21648 | msedgewebview2.exe
531 MB | ID: 35732 | OUTLOOK.EXE
373 MB | ID: 30532 | EXCEL.EXE
292 MB | ID: 27680 | chrome.exe
285 MB | ID: 3724 | Memory Compression

This makes no sense, since the computer is using close to 15GB of RAM, but these are the reported “Top consumer apps” ?

Is this feature working as it should?

2

I haven’t heard of any issues of misreporting or misfiring for our resource usage alerts. I’d suggest reaching out to our support folks (help@syncromsp.com) and be sure to include a link to the alert and to the asset in question so they can dig into that some more for you.

At face value it looks off to me as well.

1 Like
3

I have 7 alerts open right now with the same issue… was there a resolution?

4

I made an support ticket regarding this issue, but I still haven’t got any answer. More and more devices is triggered by the alert atm…

5

Is high memory usage not just normal Windows behaviour? If one process starts using up all or a lot of memory for a long time will it become an issue?

7

Try using the Sysinternals RAMMap tool and run it as administrator.

RAMMap can also capture all RAM details in a file. You can script this with Syncro
To capture the data from the command line, use the following command:

rammap.exe myfile.rmp /accepteula

8

I just noticed a similar issue. However, in my case, I know it’s from the virtual machines I’m running on that PC. The VM memory and CPU usage don’t show in Task Manager.