Great, if you can share the recording that would be great. I’m out this evening so can’t see it live
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Hi Community 
Thank you to everyone who attended our September Release Webinar today! Great questions were asked and with the recent announcement of Syncro Cloud Backup, we wanted you all to have access to the recording ASAP.
If you have any questions, please don’t hesitate to shoot us a message or reply in this thread. Let’s try and keep the convo here related to Cloud Backup. Please start a new topic if you have questions in regards to the other releases, quality of life updates etc.
Thanks again! Hope to see you at our next webinar.
Would this be the correct place to ask some general questions, that I do not see in the KBs?
- If a user is deleted in the m365 tenant, how long does the data remain within the syncro backup? if the client does not care about retaining that users data, does it have to be manually deleted from the backup portal?
- How long do the historical “snapshots” go back? Could there be an option for something like archiving “last day” of every month’s snapshot for 12/24 months?
- Will there be any functionality added for exporting emails or a mailbox to .pst format?
- Will more metadata exist within the portal to confirm that a backup is complete, or the amount of data in the backup specifically for the user?
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Hi abe, sorry for the late response.
By objects, I mean Users (licensed and unlicensed on the tenant) and Shared mailboxes. Any data that falls within our Entra ID backup has no additional charge, like Conditional Access policies.
Thanks for sharing your feedback on our pricing. We are listening and using it as we move towards General Availability in October
Hi Jacob,
Thanks for the questions and I’ll do my best to respond.
- At this time, we do not have retention settings, so the data would remain as long as the tenant is being backed up. We do not support deleting data from backup yet, but as we consider GDPR support, this feature could be used to delete data for individual users.
- If I understand you correctly, you are referring to point-in-time restores? During the initial backup of the tenant, we attempt to backup every version we can find. After that, we keep track of every new version of a file that we backup and make it available to be backed up from that date forward. So I believe the answer to your question is they go back to the earliest date we can back up from the first backup of that tenant. Sounds like a tongue twister.
- Right now we do not support that, but we have heard other partners asked for that so we are looking into it
- Yes. We will update the widget with the most recent backup time for the category (e.g. Mailbox, OneDrive, etc.) For the individual user, I’ll need to look into that a bit more
Hopefully this helped
Thank you, this does give better understanding of how the backup process works and what kind of data we can expect to be able to restore for customers.
on point 4
- Will more metadata exist within the portal to confirm that a backup is complete, or the amount of data in the backup specifically for the user?
Would the “status” symbol of the backup item indicate whether the backup has been completed 100%? If the backup was still “in progress” would the status be yellow?
We have also tested deleting a user. This user’s data is not available to view or restore in the backup, wondering if this is a bug or is there a certain workflow - like restoring the Entra ID user first, and then the data becomes available again?
I am just trying to think of all of the most common scenarios we would see from clients requesting a restore
- Accidently deleted data
- Maliciously deleted data
- Restore of missing data after user termination
Please let me know if these things should be discussed elsewhere.
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Hey @jkirkland - you’re in the right place
For recurring billing, the vendor usage counter is not working - it’s not polling the number of backups. Is this something that will be fixed at go-live?
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Hey there! Could you please (if you haven’t already) open a ticket with the support team about this? Please include a link to the Syncro Tenant, and if you have it the Recurring Invoice. That info will get escalated to the right group of people working on the feature. We need to review your account to better understand what could be happening there. We are working to address any issues found by folks in Early Access as quickly as we can.
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Wondering if there was any update on Shared mailboxes. There appeared to be a need for clarification given how other solutions are dealing with the shared mailboxes i.e. it is normally live users that are covered.
About to suggest something to a client and this may fit but the shared mailboxes will be a factor.
- Client has about 10 shared mailboxes for workflows so are live mailboxes still getting email and being accessed.
- They have about a further 5-10 shared mailboxes that are for ex-employees that are not live in the same way.
Looking at dropsuite or a Synology with active backup these shared mailboxes would be covered with dropsuite just counting live user accounts and about a $1 difference per user. This would mean dropsuite is cheaper and has ediscovery etc and unlimited storage.
Having 20 shared mailboxes will make a difference but also curious what happens to a user that has left and is no longer getting “real” email anymore.
- If this is a shared mailbox then it will attract a mailbox cost?
- If the user license for office365 is removed and they are no longer active and not converted to a shared mailbox what would happen to the data that is backed up and the previous license cost?
hey Des! i know the team is actively talking about this based on feedback we’ve received—i’ll pass your specific Qs along to ensure they’re included. we’ll post an update here when we have it
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hey @des.quinn, looping back on your mailbox Q! the team has made some changes to smooth things out a bit for various user types—check out this updated documentation for a quick list.
will keep an eye out for additional updates as we continue rolling things out but hopefully this better supports some of the use cases you were mentioning
Jake, thanks for meeting with us to discuss these questions. I’m going to post the answers here for the community benefit
Question
Will more metadata exist within the portal to confirm that a backup is complete, or the amount of data in the backup specifically for the user?
Answer: User export on the User List
Question:
Would the “status” symbol of the backup item indicate whether the backup has been completed 100%? If the backup was still “in progress” would the status be yellow?
Question:
We have also tested deleting a user. This user’s data is not available to view or restore in the backup, wondering if this is a bug or is there a certain workflow - like restoring the Entra ID user first, and then the data becomes available again?
Answer: Currently debugging the issue
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thanks and appreciate the movement. Can see some “gaps” that could cause friction around the fair use policy but understand it and it would then be business decision. So the fair use policy seems fair until be bump into it
Will Cloud Backup get Notes? I thought when I first turned this on Notes showed up under the mailbox restore option, now I do not see them.
Hey everyone! Make sure you sign up for our Syncro Cloud Backup webinar on October 28 here. You’ll learn how to use and sell Syncro Cloud Backup, plus hear directly from a partner already using it. Q&A session at the end as always.
Bonus: attend live to enter for a chance to win Ray-Ban Meta Glasses!
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