We are aware that users are experiencing increased timeouts.We have scaled our infrastructure which has helped performance during peak hours. We are still working through a list of specific endpoints that are causing lag.
Workaround:
If you hit a timeout, a page refresh will often resolve the issue immediately. We know this isn’t ideal, and we are working to make this unnecessary.
Known Slow Endpoints:
We have identified the following specific areas as performance bottlenecks. You do not need to report timeouts for these specific endpoints, as our team is already actively optimizing them:
/api/v1/tickets
/scripts/get_scripts_runs
/api/syncro_device/tickets
/search
/api/v1/ticket_timers
/leads
/tickets.js
/tickets/invoices
Next Steps:
We are aggressively refactoring these endpoints to improve speed and reliability. We will post updates to this thread as we cross items off this list.
If you’re experiencing or is affected by this issue, please react with a 
.