Comet Backup: Integration

Comet Backup Integration

Comet is a versatile and secure backup software designed for Managed Service Providers. It offers a flexible backup platform, allowing complete control over your backup environment and storage destinations.

Note: This new Comet/Syncro Integration is not related to the Syncro Backups feature which was powered by Comet and deprecated in 2022.

Key Features of Comet Backup
Comet Backup Products and Pricing
Server Options
Supported Backup Types and Features
How to Buy Comet Backup through Syncro
Syncro Integration with Comet Backup
Comet Backup Configuration
Support for Comet Backup
Migrating Billing to Syncro
How Billing Works

Key Features of Comet Backup

  • All-in-One Platform: Manage backups for all your users in one place with our white-label software solution.
  • Simple Pricing: Grow your bottom line with our profitable per device pricing model.
  • You’re in Control: Choose your backup destination, server location, configuration, and setup.
  • Fast and Secure Backup: Supports Windows, MacOS, Linux, Microsoft 365, and more for comprehensive data protection.
  • Flexibility for Disaster Recovery: Protect and restore partitions, databases, servers, files, and folders.
  • Innovative Technology: Uses client-side deduplication for efficient, encrypted, and incremental forever backups.
  • Configurable Integrations: Integrates with leading vendors like AWS, Microsoft Azure, Wasabi, Backblaze, and Google Cloud. Offers an expandable API for deep integration into your backup environment.
  • Packed with Essential Features: Offers fast, flexible, and secure solutions, data deduplication, free support, white-label software, and availability in 12 languages.
  • Easy Deployment: Start running backups and restores in less than 15 minutes with a 30-day free trial.

Comet Backup Products and Pricing

  • Base Charge: $2 per device
  • Additional Boosters:
    • Disk Image Backup: $3 per device
    • Microsoft Office 365: $1.50 per user
    • Microsoft Hyper-V: $1 per host
    • VMware: Included in the Voyager tier and Quarterly updates starting in December. If using exclusively for VMware backups, there is no device fee. $5 per guest.
    • Synology: $1 per device
    • Microsoft Exchange Server: $1 per device
    • Microsoft SQL Server: $1 per device
    • MongoDB: $1 per device
    • Application-Aware Writer: $1 per device
  • Additional Services:
    • Comet-Hosted Server: $49 per server/month
    • Comet Storage powered by Wasabi: $6.99 per TB/month
    • CloudView CRM: $49 per month

Server Options

  • Self-Hosted: For maximum flexibility with control over your setup.
  • Comet-Hosted: Quick, easy, off-site solution with a server hosted and managed by Comet on a private AWS cloud.

Supported Backup Types and Features

  • Files and Folders: Customizable backup configurations for Windows, Linux, and MacOS.
  • Disk Image: Full system recovery options for Windows.
  • Microsoft Office 365: Comprehensive backup options for Outlook, OneDrive for Business, SharePoint, and Teams.
  • Microsoft SQL Server: Supports SQL Server 2005 and above.
  • Microsoft Hyper-V: Backup options for all versions of Hyper-V.
  • Synology: Integrates with Synology package center for secure backups.
  • Microsoft Exchange Server: Supports Exchange Server 2007 and above.
  • Windows Server System State and Windows System Backup: Supports backing up System State .vhd files and entire system volumes.
  • MySQL and MongoDB: Backup options for various database types.
  • Application-Aware Writer: Back up files in applications utilizing a VSS writer.
  • Program Output: Integration point for backing up a variety of different programs.

How to Buy Comet Backup through Syncro

  • Go to the App Center in your Syncro dashboard.
  • Click the Comet Backup App Card.
  • Click the button to provision your Comet Backup account.
  • You will receive an email with login credentials for your new Comet Backup account.
  • Enjoy a 30-day free trial to test out Comet Backup.
  • Any usage after the trial period will be added to your Syncro subscription invoice.

Syncro Integration with Comet Backup

The integration between Comet and Syncro creates RMM Alerts in Syncro for specific events in Comet Backup. This feature enhances the monitoring and management capabilities for Partners using both platforms.

Comet Backup Configuration

  • Open your Comet Backup portal.
  • Go to Settings > Integrations > PSA & Alerting Services
  • Click on “Add” to set up the integration with Syncro.
  • You’ll be asked for your Syncro subdomain and an API key. You’ll need to create an API key in Syncro with the following permissions:
    • RMM Alerts - List
    • RMM Alerts - Create
    • RMM Alerts - Delete
    • RMM Alerts - Clear/Manage
    • Assets - View Details
    • Assets - List/Search
  • Once you’ve created and entered the API key, click Save and you’re all set!

Please note, the integration is exclusively available to Partners who purchase Comet through Syncro.

Support for Comet Backup

  • For Sales, Onboarding, or Billing Support: Partners can submit a Ticket with Syncro Support.
  • For Integration, Feature Request, or Bug Report Support: Partners can submit a Ticket with Comet directly via the Comet Backup portal.

Migrating Billing to Syncro

Partners who wish to migrate their billing from being directly billed by Comet to being billed through Syncro can do so by submitting a Ticket with Comet. Inform Comet that you want to move billing to Syncro, and Comet will process the migration.

How Billing Works

Understanding the billing process is crucial for managing your expenses with Comet Backup effectively. Here are the key points to note:

  • Subscription Billing: If you purchase Comet through Syncro, it will be included as part of your monthly Syncro subscription. This means that all charges associated with Comet Backup will appear on your regular Syncro invoice.
  • Wasabi Storage Billing: For Partners utilizing Wasabi storage through Comet, please note that you will be billed for a minimum of 1TB of storage, even if your actual usage is less than 1TB. This is important to consider when estimating your storage needs and associated costs.
  • Billing Based on Compressed File Size: Comet Backup bills based on the compressed size of your files, not the total file size. This can often result in lower billing amounts compared to what you might see in the Comet dashboard, depending on the page you’re viewing. This compression-based billing can be a cost-effective feature, especially for data-intensive backups.
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