Mission Control NOC and HelpDesk is the world’s elite NOC and HelpDesk company with a direct integration into SyncroMSP! With the best reputation of any NOC and HelpDesk company in the MSP channel, Mission Control’s services deliver the quality that SyncroMSP Partners expect.
Here are some brief advantage points with Mission Control:
- All details in both the Labor Log and in the Comments / Notes sections.
- All reporting is accessible within SyncroMSP with real-time, live data.
- Fully white-label experience, including phone, email & chat.
- Only internal employee resources. Never contracted, never outsourced.
- English-as-a-first-language, servicing 24/7, all time zones, 366 days on a leap year.
- No escalations through different tiers and departments. Our team assigns only the most appropriate resources to you the very first time.
- NOC and HelpDesk team is one and the same. All in the same place, all with the combined skillsets.
- No Annual Contracts, No Client/Device Minimums, No Onboarding Fees.
- PSA Bridge allows for automatic synchronization of applicable tickets from MSP PSA to MC PSA and back.
- Independent call lists for every client to avoid escalations and improve overall service quality.
- All calls recorded for quality assurance and training purposes.
- Robust focus on customer service, quality delivery and client satisfaction.
Integration Steps
- Integration is performed by a dedicated Mission Control Onboarding Specialist.
- The entire onboarding process for an MSP takes roughly 5-10 business days.
- Once an MSP is live with Mission Control, onboarding clients, devices and services is an instant, real-time action within the integration.