IT Glue Integration

Knowledge Base App Center / Integrations
1

What It Does

  1. Automatically adds a new Asset from Syncro to the IT Glue view
  2. Syncs Asset name/properties from Syncro to IT Glue (attachments and other information not included)
  3. Adds a link on the Asset's Overview in Syncro to view the instance in IT Glue
  4. If you delete an Asset from Syncro, the instance in IT Glue will remain and be marked as "inactive"

What It Does Not Do

  1. Integration only works for RMM Assets (Syncro Devices); manual Assets will not sync
  2. Changes in IT Glue do not sync back into Syncro (but you can use IT Glue features like documentation and links)

Table of Contents

  1. Getting Started
  2. Integration Setup
  3. Using the Integration
  4. Troubleshooting
  5. Syncro Integration in IT Glue

 

Getting Started

To start, head over to your IT Glue account and login. Then click Account > API Keys (1 & 2). Under Custom API Keys on the right, click + (3). Give the API key a name (4) for your Syncro integration, then click Generate API Key (5). Finally, copy the API Key you generate here to use later inside the Syncro integration setup.

 

Integration Setup

In Syncro, first head to Admin > App Center, and click the IT Glue App Card to configure the integration.

IT Glue App Card

Next, click the Configure Integration button to get the integration started.

Configure Integration button

On the next page, paste the API key generated in IT Glue and click Continue.

Paste IT Glue API key

Click Start Syncing to sync your IT Glue Organizations and Configurations.

After the initial sync, map your Syncro Asset form types to IT Glue Configuration types.

Map devices

Once you have mapped all three, you will next map all your IT Glue Organizations to Syncro Customers. We will try to map these for you by default by name, then email, then phone number, but you can always map them manually here. Please make sure to map Organizations to Customers 1:1 to prevent poor data syncing.

Map IT Glue Organizations to Syncro Customers

Finally, enable the integration, click Finish, and you are all set!

Enable the integration

 

Using the Integration

With the IT Glue integration enabled, head over to one of your Syncro Assets and view its "Overview" page. In the "Asset Information" section you will now see an IT Glue field with a link directly to the Configuration in IT Glue.

Link to IT Glue interface

 

Troubleshooting

If you have any trouble with the integration, you can always head back to the App Center and edit the IT Glue App Card settings.

If you notice that an Asset is not in IT Glue, please make sure it is:

  1. A Syncro Agent/Device
  2. The Asset's Syncro Customer is mapped to an Organization in IT Glue in the Organizations list shown in the App Card above
  3. Syncro Customers are mapped to IT Glue Organizations 1:1
  4. The Asset is listed synced IT Glue device list shown on the app card above

Syncro Integration in IT Glue

If you notice that assets in Syncro are not syncing over to IT Glue, please enable the Syncro integration inside IT Glue to properly configure their side of the integration. You can follow their instructions here to get it integrated fully: Integrating with Syncro

If you have any further questions about this integration, please feel free to reach out to help@syncromsp.com. We will be more than happy to help. :)