It does not seem like the windows agent auto updates, is there a way to update? Someone replied a while back that some of the issues I was having had to do with the version of my windows agent. I have a copy for each customer I download for new installs and figured it would auto update after installing, but I haven’t updated it
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Haven’t had any issues with agents not updating. You might need to check your firewall/UTM/DNS filter and make sure all the servers are allowed: Syncro Exceptions and Allowlists There’s no way I know of to manually trigger an update. Syncro checks every 5-10minutes for updates, you can look at the log files in programdata\syncro\bin\logs and maybe find a clue that way.
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I’m having an issue with this on some Windows machines as well. Other computers on the network have updated but there is the occasional endpoint that does not and it usually is showing offline, scripts are not running on them either. Is there a way to force an agent update without having to go onsite and uninstall/reinstall?
If the agent is offline, you have to get it back online before scripts or anything will run on it. Restart the service, if that doesn’t work, then you’ll need to uninstall and reinstall, but you can do that with a remote program, no need for onsite. Use Quick Assist if you need to. You can force an agent update by kicking off a sync, but that also requires the agent to be online.
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Thanks, I will try to restart the service, which one is it, there are multiple? Thanks!