# We're Expanding Our Splashtop Partnership **URL:** \ **Category:** Announcements & Updates\ **Created:** [November 6, 2023, 6:11pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647 "2023-11-06T18:11:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 6, 2023, 6:11pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/1 "2023-11-06T18:11:50Z")
We’ve been working hard to expand our partnerships across the board here at Syncro, and we’re happy to announce that this week we’ll be expanding our partnership with Splashtop. On Wednesday, November 8th, we’ll be adding Splashtop SOS as an optional add-on to all Syncro accounts. Splashtop SOS, which will now be directly integrated into Syncro, will allow you to create one-off remote access sessions with end users without the need for installing anything on their machine, including the Syncro agent. Splashtop SOS will be priced at $18 per technician per month, which includes unlimited SOS sessions. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 6, 2023, 6:11pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/2 "2023-11-06T18:11:57Z")
To see our Splashtop SOS integration in action, please check out our integration video [HERE](https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DXxUnm6XWa_U%26fbclid%3DIwAR1J9MnRTN_59RKFpB_kRobJtle9N_DAQ12jQkByt9Zj39_oYi4J4HR1hEs&h=AT3Gw1C3PifCPuNMHMjNkHxxQwL_Os13gzHNaRXcLDYI7BBZYO5tZE0S0CYH59lp3aFAqT3a-Ao2Y9SQ_upgEbvcuwAcbUlGsK9avuZoi-UuvQeX_7m7ZJ86VdKBXv8NgNmv& __tn__ =-UK-R&c%5B0%5D=AT3lQH4fHuN1cveV3ZeyYFhg7OM8hCEO4902Zu_yZbDHUNhCx8MLJNvw9tbgoliqhBOHttSCTjQC3vfNm44aMWHmnwW0hPF-YtpNUgOHKq_rkSeUkbIKFw2hNbqcutG1xsOemsOr37s7XZYOH8dUjLORWaJKDgXhkfDqWDIS5PcYnw90q79g-WOcpGc5XZ_x). ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 8, 2023, 5:17pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/3 "2023-11-08T17:17:54Z")
This is now live on all Syncro accounts! ---
**Author:** ![Franky](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/franky/32/602_2.png) [@Franky](https://community.syncromsp.com/u/Franky)\ **Post date:** [November 8, 2023, 7:36pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/4 "2023-11-08T19:36:40Z")
Awesome. Something we were looking for - even purchased SOS lics separately:.. Tried it immediately - FAILD. ![2023-11-08 20_27_07-Assets](https://us1.discourse-cdn.com/syncro/original/2X/a/ab2aa287dd73e2f97930131d9f36a7f8f6d8426a.png) - installed SOS on an iPhone - entered number > The SOS code you entered is incorrect. .. Tried to connect with “Splashtop Business” works. Ideas? ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 8, 2023, 8:25pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/5 "2023-11-08T20:25:21Z")
I just had our QA folks test this on mobile again and it’s passing our tests. Is this only happening on mobile, or are your codes failing on a desktop connection as well? ---
**Author:** ![alex9](https://avatars.discourse-cdn.com/v4/letter/a/f05b48/32.png) [@alex9](https://community.syncromsp.com/u/alex9)\ **Post date:** [November 9, 2023, 10:16am UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/6 "2023-11-09T10:16:41Z")
From the relevant Splashtop page - which product is this that you are reselling? > **[Splashtop SOS | Remote Support Software for IT, Help Desks](https://www.splashtop.com/products/sos)** > > On-demand remote support software. Splashtop SOS allows you to connect to computers, iOS and Android devices with a simple session code. ---
**Author:** ![barry.lyndsell](https://avatars.discourse-cdn.com/v4/letter/b/779978/32.png) [@barry.lyndsell](https://community.syncromsp.com/u/barry.lyndsell)\ **Post date:** [November 9, 2023, 10:35am UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/7 "2023-11-09T10:35:16Z")
I don’t understand how the price for Splashtop SOS from Syncro is £18 here in the UK, yet I get billed in dollars for the core product? ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 9, 2023, 1:25pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/8 "2023-11-09T13:25:46Z")
Everything Syncro sells is in USD, including Splashtop SOS. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 9, 2023, 1:27pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/9 "2023-11-09T13:27:13Z")
SOS is the same across all those different line items, they are just bundling different levels of attended access in there as well. The equivalent package there is “SOS.” ---
**Author:** ![barry.lyndsell](https://avatars.discourse-cdn.com/v4/letter/b/779978/32.png) [@barry.lyndsell](https://community.syncromsp.com/u/barry.lyndsell)\ **Post date:** [November 9, 2023, 1:38pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/10 "2023-11-09T13:38:58Z")
I think there may be an issue there, as it definitely stil says: " Pricing Per-Technician Access - £18.00 per user per month" ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 9, 2023, 1:46pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/11 "2023-11-09T13:46:02Z")
Where does it say this? ---
**Author:** ![barry.lyndsell](https://avatars.discourse-cdn.com/v4/letter/b/779978/32.png) [@barry.lyndsell](https://community.syncromsp.com/u/barry.lyndsell)\ **Post date:** [November 9, 2023, 2:00pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/12 "2023-11-09T14:00:44Z")
Into Syncro App Center → Splashtop SOS → " Pricing Per-Technician Access - £18.00 per user per month" ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 9, 2023, 2:18pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/13 "2023-11-09T14:18:36Z")
Mine shows as dollars. Can you please send me a pic of what you are seeing? ![image](https://us1.discourse-cdn.com/syncro/original/2X/5/58e59da17d11ee5724db7b7f6f47fee2a5faa59a.png) ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 9, 2023, 2:20pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/14 "2023-11-09T14:20:15Z")
Disregard, I see it in EU-based accounts. Let me look into this please. ---
**Author:** ![dyoder](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/dyoder/32/3179_2.png) [@dyoder](https://community.syncromsp.com/u/dyoder)\ **Post date:** [November 9, 2023, 4:02pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/15 "2023-11-09T16:02:40Z")
I’ve had my own SOS license for a few years - is this feature completely unavailable to me unless I subscribe to Syncro’s? ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 9, 2023, 4:13pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/16 "2023-11-09T16:13:11Z")
Correct, there is no BYO option for Splashtop SOS. ---
**Author:** ![revivaltechrepair](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/revivaltechrepair/32/211_2.png) [@revivaltechrepair](https://community.syncromsp.com/u/revivaltechrepair)\ **Post date:** [November 9, 2023, 5:55pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/17 "2023-11-09T17:55:54Z")
Awesome feature to hear being added! A bit disappointed isn’t not just included as part of the splashtop package and recent base price increases, seems like a core feature that would just be part of a MSP software with wildly common services of starting service with people for the first time or one off needs. Thank you! ---
**Author:** ![jay4](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/jay4/32/3164_2.png) [@jay4](https://community.syncromsp.com/u/jay4)\ **Post date:** [November 9, 2023, 7:51pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/18 "2023-11-09T19:51:18Z")
This is cool but its actually cheaper to have SOS direct from Splashtop @ $199 a year. Seems like there would be a better rate from Syncro. Would alos be nice to have a trial in Syncro. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [November 9, 2023, 8:12pm UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/19 "2023-11-09T20:12:25Z")
If you paid annual and broke it down monthly then yes, it would be $1 cheaper per month, though without the integration. ---
**Author:** ![sudhashen](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/sudhashen/32/533_2.png) [@sudhashen](https://community.syncromsp.com/u/sudhashen)\ **Post date:** [November 10, 2023, 2:10am UTC](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647/20 "2023-11-10T02:10:44Z")
Will this work Splashtop SOS works on Chromebooks? Also, how can I activate it on my Syncro account, do I need to buy a license or get a trial to activate it? Thanks [Next page](https://community.syncromsp.com/t/were-expanding-our-splashtop-partnership/13647.md?page=2)