# We are currently investigating an issue where shield accounts cannot log in

**URL:** <https://community.syncromsp.com/t/we-are-currently-investigating-an-issue-where-shield-accounts-cannot-log-in/8682>\
**Category:** Announcements & Updates\
**Created:** [December 1, 2022, 9:12pm UTC](https://community.syncromsp.com/t/we-are-currently-investigating-an-issue-where-shield-accounts-cannot-log-in/8682 "2022-12-01T21:12:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ian.alexander](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/ian.alexander/32/2097_2.png) [@ian.alexander](https://community.syncromsp.com/u/ian.alexander)\
**Post date:** [December 1, 2022, 9:12pm UTC](https://community.syncromsp.com/t/we-are-currently-investigating-an-issue-where-shield-accounts-cannot-log-in/8682/1 "2022-12-01T21:12:56Z")

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We are currently investigating an issue where shield accounts cannot log in. This only affects shield accounts, regular Syncro accounts are unaffected.

> **[Application Server - Status Page - Syncro](https://www.syncrostatus.com/components/59dd20f064da15708b32b0ff)**
>
> View Syncro's real-time and historical operational status.

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**Author:** ![ian.alexander](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/ian.alexander/32/2097_2.png) [@ian.alexander](https://community.syncromsp.com/u/ian.alexander)\
**Post date:** [December 1, 2022, 9:13pm UTC](https://community.syncromsp.com/t/we-are-currently-investigating-an-issue-where-shield-accounts-cannot-log-in/8682/2 "2022-12-01T21:13:05Z")

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**Author:** ![jbaynes](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/jbaynes/32/4788_2.png) [@jbaynes](https://community.syncromsp.com/u/jbaynes)\
**Post date:** [December 1, 2022, 9:22pm UTC](https://community.syncromsp.com/t/we-are-currently-investigating-an-issue-where-shield-accounts-cannot-log-in/8682/3 "2022-12-01T21:22:14Z")

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What are shield account users…

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**Author:** ![itspcs](https://avatars.discourse-cdn.com/v4/letter/i/34f0e0/32.png) [@itspcs](https://community.syncromsp.com/u/itspcs)\
**Post date:** [December 2, 2022, 3:16pm UTC](https://community.syncromsp.com/t/we-are-currently-investigating-an-issue-where-shield-accounts-cannot-log-in/8682/4 "2022-12-02T15:16:06Z")

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What are shield account users…

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**Author:** ![Jimmie](https://avatars.discourse-cdn.com/v4/letter/j/e95f7d/32.png) [@Jimmie](https://community.syncromsp.com/u/Jimmie)\
**Post date:** [December 2, 2022, 3:41pm UTC](https://community.syncromsp.com/t/we-are-currently-investigating-an-issue-where-shield-accounts-cannot-log-in/8682/5 "2022-12-02T15:41:27Z")

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HIPAA compliant accounts.