I’ve been using RepairShopr for a long time, then moved on to Syncro. At some point I was no longer able to view customer portals by clicking the “Customer Online Profile” link within Syncro. It takes me to the URL but then asks for a username and password. Are we still able to “impersonate” as an admin user and view the customer portal?
It will prompt you for a login if the customer has any portal users at all. There isn’t an impersonate button, but you can create a test portal user on the customer page and log in through that.