We can’t perform multiple functions within the syncro system. It first hit our employees in Texas, not Washington employees are seeing the isuse.
None of the following are working for us:
- Adding assets to new tickets
- Clicking Create on ‘new ticket page’
- Clicking email within a ticket comment
- Navigating to other tabs with an asset page
- The list goes on. Please look into this asap
Hi Joel, the best way to get ahold of us immediately is to use the chat button on the bottom right-hand side of this forum, or if it is not available, to call in at (856) 579-6276. We will follow up with you now.
Issues have been resolved. I did try to call, but only got voicemail with a call back 45mins later. Thankfully, it seems like an upstream carrier issue that was nationwide today must have been involved. Thanks for your attention