I’ve written two scripts for internal use here so I thought I would share them to see if anyone can make use of them They are a bit rough around the edges but they work for us!
Time Log Condensor - SyncroTimeLogCondensor.py · GitHub
Takes all of the time logs on an un-resolved ticket (we use the invoiced status) and groups them together as a new time entry.
00:20 Labour - Not Charged 00:20 Labour - Not Charged 00:20 Labour - Not Charged
01:00 Labour - Charged
This does not split it out by tech as we don’t report/bill in this way and it very much relies on using the invoiced status.
Syncro SLA Assigner SyncroSLAAssigner.py · GitHub
Assigns an SLA (by id) to New Tickets based upon their priority