Several times happened that when customer sends an email the ticket is created in the system and right after that it has been resolved by itself.
This happens from time to time. And sometimes he can receive the email for resolution before the email for ticket creation.
We don’t have any Automation rules and from CHANGE HISTORY I see that it is not done by any tech (attaching screenshot).
Hi @anon1362650, welcome to the community! This is definitely odd behavior. I will need support to look into your specific instance, can you submit a ticket?
Sure, I will do it now.