Ticket Timer - keep notes field editable while it's running!

[ken]

I’m trying to adopt the PSA part of Syncro. Why disable notes field while the timer is running?

The notes field should also be resizable or larger with a scroll bar.

[dpaul]

This has been asked for, a few times.

Ticket timer issue and improvements

All of my techs start a ticket timer when they begin working a ticket. However, you must enter a note before starting the ticket timer. Once the timer is stopped, there is no way to enter notes for the time. This is backwards and very frustrating for the person working tickets. It requires them to open the log, reverse the charge, edit the note, then charge the time again. Also, an option to auto-start a timer when opening a ticket, would be a welcome addition.