Please add the ticket priority field in the Agent Contact form. I’d like my customers to be able to select some soft of severity when creating the ticket, this way I can build some automations based on that. Currently, a ticket created from the contact form gets the no priority until I set it. Automations can do so much more but if we have to manually set this field after the ticket is created, it hinders us.
I found this request looking for the possibility myself. I agree with this request.
This feature would be great to have, overall more flexibility with the agent contact form would be fantastic.