Ticket Priority on Agent Contact Form

Please add the ticket priority field in the Agent Contact form. I’d like my customers to be able to select some soft of severity when creating the ticket, this way I can build some automations based on that. Currently, a ticket created from the contact form gets the no priority until I set it. Automations can do so much more but if we have to manually set this field after the ticket is created, it hinders us.

3 Likes

I found this request looking for the possibility myself. I agree with this request.

1 Like

This feature would be great to have, overall more flexibility with the agent contact form would be fantastic.