Ticket Comments Export Formatting

I exported the ticket comments using the ‘https://yoursite.syncromsp.com/reports/downloads?export=true’ URL. At first glance the file looks fine, but scrolling down to a point hundreds of thousands of records down the fields become skewed as it looks like the body field randomly goes across all fields. The fields from that point forward are then “off”. It does this multiple times throughout the file.

Any ideas on how to get a corrected export?

Hi Greg, it won’t even open in my spreadsheet software, always seems to crash at the same point. Can you send in a ticket to help@syncromsp.com? We’ll want to get this logged with development. If you can include a screenshot as well since it sounds like you can open it in yours, as well as how many lines the document is if possible.