I’m sorry if this has been posted about already. I couldn’t find it.
Does Syncro have any features to block the ticketing system from getting into a new ticket battle with other ticketing systems? Over the last weekend we received over a thousand new tickets from another ticketing system because both sides kept treating the responses as new tickets and sending auto-responses, which created more new tickets and more auto-responses.
If this isn’t a thing, I would love to see it added. Some sort of rate-limiting or a setting to block auto-responses to an address after a certain threshold is met, would be helpful. Even just an option to Enter addresses to a “do not auto-respond” list would at least help us stop future issues.