I just noticed that the single ticket automation I have enabled is not running unless I force it to run from the admin menu. Is there a way to verify its running or check history?
I think this is because, unfortunately, the automations run hourly, with no way of automatically executing it when a trigger occurs, according to the KB.
Good Morning Vlad
Understandable but I had things there that hadn’t been processed in 4 days. When I manually ran the process, it worked as intended
Then I don’t know what to say. A lot of bugs recently.
I want to let everyone know that we are facing some issues with Ticket Automatons. We are aware of this issue and our engineers are tirelessly working on a fix.
Our development team has deployed a fix for this. Please let us know if you see automations that still aren’t running as expected so we can bring this to the dev team’s attention.
This topic was automatically closed after 6 days. New replies are no longer allowed.