I would love to see this option and I completely understand what nherzog is talking about. It’s something we’ve wished for for a long time.
A customer might call us to say that their copier provider is installing a new machine next month on the 23rd. We create a ticket for the tech but then it just sits in their queue for a month or more clogging up the list. And of course you have an angry red ‘LAST UPDATED’ yelling at you after a few days.
Or when doing project work it’s not that uncommon to finish a portion of the work and then need to wait weeks+ for the contractor to get to the point that the rest of the work can be done.
I would love to have this sleep option but with an option that it removes the ticket from a tech’s active ticket list entirely until the specified date/time, of course with a way to view those tickets if you wish to.