Ticket Auto responder email not working on agent contact form

We have ticket responder emails that go out automatically if we manually create a ticket or if a new one gets emailed in so cusotmer knows it’s been received.

Auto responders don’t seem to go out if a customer sends in a ticket via the desktop system tray on the agent contact form. Any ideas how we can get a response sent out?

I would add this as a feature request over in that forum. It currently doesn’t send one because the form itself provides a success confirmation to the user. That said, I agree it makes sense to send one regardless for other reasons (like being able to add additional details to it after the fact).

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